OVERVIEW

Our policy lasts 24 hours. If 24 hours have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ready for resale. Buyers have 24 hours to inspect the product for any damages. If an item is returned in an unsatisfactory condition, we will notify you that the item(s) will be marked as unacceptable, and no credit will be given.

Returns must be pre-approved, or they will be refused without credit. All warranty claims will be authorized and handled according to the manufacturer’s policy, which might require direct communication with the manufacturer.

Returns and reviews are handled on a case-by-case basis. To begin the return approval process, we require a receipt or proof of purchase and photos showing all angles of the damaged product. For windows, please provide photos in the original box/wrapping. If approved, you will receive an RGA email that must be attached to the shipping documents of the returned item.

NON-RETURNABLE ITEMS

Several products are exempt from returns, including non-stocked, custom-ordered items and products with customized parts or paint per the buyer's specifications.

Custom orders like pre-hung doors and/or pre-finished doors begin production immediately upon order and are built to your specifications. These items cannot be canceled, changed, returned, or refunded at any time.

Installing, staining, or any modifications to the door voids the return eligibility.

MOLDINGS AND SMALL ORDERS

Moldings may come with minor nicks, chips, and dents. If part of a large order, this typically is not an issue, as a trimmer can take care of it. For small orders (under five lengths), if nicks, chips, and dents are significant (larger than half a dollar bill on two or three moldings), you may fill and sand them. If all pieces are damaged, contact us for potential accommodations.

If your order included "Free Shipping," this applies only one way. If you return your order, our actual outbound shipping costs will be deducted from the refund.

RESTOCKING FEES

All returns are subject to a 35% restocking fee. For repeated returns within a calendar year, restocking fees increase up to 45% for multiple occurrences.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you to confirm receipt and let you know if your refund is approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within approximately four weeks, covering return shipping, product inspection, and bank or credit card processing. Once processed, you’ll receive an email with refund details.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account, then contact your credit card company and bank, as processing time may vary. If you’ve done this and still haven’t received the refund, please contact us at info@invisiblewindows.co.

SALE ITEMS

Only regular-priced items may be refunded; sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. For exchanges of the same item, email us at info@invisiblewindows.co and, once approved, send your item to the return address on the package.

DAMAGED PRODUCTS

If you receive a damaged product, please contact us at info@invisiblewindows.co and provide pictures of the item. You are responsible for keeping the product in a safe place until we confirm whether we will pick it up or provide permission to discard it.

CANCELLATION

Shipment refusals or lack of order confirmation will be treated as standard returns, and the above policy will apply.

All sales of custom orders, such as pre-hung and pre-finished doors, are final. Custom orders can be canceled within one business day of placing the order. Non-custom orders, like door parts, can be canceled before the shipping prep stage within one business day and are subject to a 20% restocking fee.

A minimum 10% cancellation fee applies to any cancellation. Additional cancellation fees may be assessed to cover any loss incurred by Invisible Windows & Doors.

To cancel your order, please contact customer service.

SHIPPING

To return your product, first email info@invisiblewindows.co for review. Once approved, send your item to the provided return address. Customers will be billed for any missing parts or repackaging.

We recommend sharing tracking information for any packages you return, as well as purchasing insurance for the return. We cannot guarantee receipt of returned items.

You are responsible for paying return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted. If shipping an item valued over $75, consider using a trackable shipping service or purchasing insurance, as we don’t guarantee receipt of returned items.